Refund Policy

If a programme is not right for you, request a refund within 7 days of purchase and we will refund the full programme fee, provided you have not submitted the final assessment and have not accessed a substantial part of the programme content (more than 30% of the modules).

• Requests made more than 7 days after purchase.
• Programmes where the final assessment has been submitted or a certificate has been issued.
• Printed certificate and courier charges once the certificate has been dispatched.
• TilGlobal One subscription payments already billed — you can cancel at any time to stop future charges.
• Fees paid under a corporate or partner agreement, which are governed by that agreement.

Email [email protected] from the address used at enrolment with your name, programme title and order reference. We acknowledge every request within two working days.

Approved refunds are returned to the original payment method within 5–10 working days, depending on your bank or card issuer. Access to the programme ends when the refund is approved.

If a programme fails to load, an assessment cannot be submitted or content is missing, tell us first — we fix the issue or move you to an equivalent programme, and the 7-day window is paused while we do.